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Return Policy

Here at Heaterz, Inc we want your shopping experience to be a great one and know sometimes it can be hard to determine if something is the right fit for you, especially if you are buying online, that’s why we take returns on most items. Below are more details on our return policy.

Item(s) must be unused, unassembled, resalable condition and returned in the original packaging within 30 days of delivery. A restocking fee may apply to all item (s) returned and will depend on the condition of item (s) once received.

Item (s) that are not eligible for return include the following:

  • Used item (s), including item (s) that have been installed or assembled.
  • Custom orders and special orders.​
  • Infratech custom relay panels and analogs controls.
  • Custom painted heaters.
  • Over 30-day return period.
  • Freight damages with no damage notes on BOL
  • KINDLE PATIO HEATERS - All sales are final

Returns - You have 30 calendar days to return an item from the date you received it.

Refunds - Once we receive your item, we will inspect it and notify you that we received your returned items. We will immediately notify you on the status of the refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). We estimate credit will be issued within 2-3 business days from the day the item was returned.

Shipping - You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Important: To ensure a full refund, please make sure the following conditions are met.

  1. You must request a return authorization from Heaterz, Inc within 30 days of receiving the product. All return requests after 30 days will be denied and closed.
  2. All merchandise that is returned must have an RGA number.
  3. Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on the box.
  4. Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
  5. No returns will be accepted for any large quantity orders, custom products, special orders, or large project quotes.
  6. No credit will be issued for any shipping costs (including expedited shipping fees or shipping charges to Alaska or Hawaii).
  7. We will not be held responsible for any labor costs, which occur as the result of the installation of wrong or defective parts.
  8. No returns will be allowed for clearance or closeout products, except for damaged or defective shipments.
  9. Returns made outside of this stated policy may be subject to shipping and restocking fees depending on the situation.
  10. No returns on Infratech bulbs or part orders.